We operate Parcel Force 24 Delivery Service only. Please note: this is NEVER guaranteed.
If you order a large glass order, the order may need to be sent via a pallet courier service at an extra charge. We will contact you before hand to go through any added costings.
We understand that from time to time you may wish to return a product to us.
We have created this 7-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in England and Wales/irrespective of your geographical location.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
a we receive the returned product within 7 days following the date of purchase of the product;
b the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
c you comply with the returns procedure set out below; and
d none of the exclusions set out below apply.
In order to take advantage of your rights under this returns policy, you must:
Send an email to: firstname.lastname@example.org
Products returned under this policy must be sent by recorded delivery to:
30 Chiltonian Industrial Estate, Manor Lane, Lee, London. SE12 0TX
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
a any product made to your specification;
b any product made to order.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the costs of returning the product to us.
We will usually refund any money received from you.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
We will not refund delivery charges.
Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
a we will not refund or exchange the product;
b we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
c if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our full name is Tom Brown Wholesale Florist
Our principal trading address is 30 Chiltonian Industrial Estate, Manor Lane, Lee, London. SE12 0TX
Our email address is email@example.com
Our VAT number is # 299402917
Copyright © 2019 Discount Floral Sundries. All rights reserved.
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